Returns & Exchanges
At John Simons, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 14-day return period for all unworn and unwashed items in their original packaging.
Initiate Your Return
Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Place the items safely in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Dispatch the Parcel
Send your return via a tracked courier service to our London showroom address; please note that customers are responsible for return shipping costs.
Refund Processing
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing