Frequently Asked Questions
Everything you need to know about your John Simons experience.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be final sale.
How do I determine the correct size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my John Simons garments?
To ensure longevity, we recommend following the specific care instructions on the internal label of each garment. Most of our high-quality fabrics benefit from professional dry cleaning or cool hand washing.